Share calls fairly with Round Robin

Hello, and welcome to Silux Call. If several people answer your phones, Round Robin shares the calls out fairly, so the same person isn't always rung first. Here's how it works, and how to set it up.

Say Amy, Ben and Cara take your calls. With Round Robin, call one rings Amy first, call two rings Ben first, and call three rings Cara first. Then it starts again with Amy. If the first person doesn't answer, the others are tried in turn.

In your dashboard, open Hunt Groups from the menu, and press Create Group.

Give the group a name, for example Sales Team. Then set the Ring Strategy to Round Robin.

Add each person who takes calls. You can use their extension, or a mobile number.

Set the timeout. This is how long each person rings, so fifteen seconds works well. Then set the failover. Type voicemail, so anyone who isn't answered can leave a message.

Press Create Group, and your Round Robin group is ready.

Now make your number use it. Open Call Routing and press Add Rule. Choose your number, set the Routing Type to Hunt Group, and pick Sales Team. Then press Add Rule.

That's it. Calls to your number now take turns around your team.

To change the order, the people or the ring time, press the pencil on the group, make your changes and save. The change applies to the next call.

If you need a hand, visit our Help Centre at siluxcall.co.uk/help. Thanks for watching.