Built for home, business,
and everything in between
Silux Call works for a household managing important calls, a sole trader who can't afford to miss a lead, a growing team needing smart routing — and an enterprise requiring full compliance and white-label capability.
Running your business alone? Silux Call gives you the flexibility of a full phone team without the headcount — our smart receptionist answers every call, prioritises the important ones, and makes sure nothing gets missed while you're busy.
Virtual Phone Numbers
Get professional phone numbers instantly — local, national, or international — without any physical hardware.
- Instant UK geographic, 03 and 0800 numbers provisioned in seconds
- Assign any number to any routing rule, user, or smart answering profile
- Per-number call statistics: total calls, minutes used, missed calls
- Enable or disable smart answering independently on each number
- Number status tracking: active, suspended, or porting in progress
Port Your Existing Number
Keep your existing landline or mobile number. Transfer it to Silux Call without losing your established business identity.
- Port your existing landline, geographic, or non-geographic number to Silux Call
- Keep the number your customers already know — zero disruption to your business
- Full porting status tracking: requested, in progress, and completed
- Once ported, apply all Silux features: smart answering, routing, recording, and IVR
- Free UK number porting (STAC/PAC) — handled end-to-end by our team
AI-Powered Call Answering
Deploy an intelligent AI voice agent on any number. It understands natural language, handles enquiries, and takes action — 24 hours a day.
- Real-time speech-to-text and text-to-speech using local LLM models via Ollama
- Configurable AI behaviour: custom system prompt, temperature, and max daily sessions
- AI can transfer calls, collect payments, route to voicemail, or hang up based on context
- Supports multiple LLM models: Qwen 2.5, Llama 3.1, Phi-3.5 Mini
- Per-tenant AI usage limits and metered billing for AI minutes
- Tested connection interface to verify your AI server is reachable before going live
Intelligent Call Routing
Route every incoming call exactly where it needs to go. Set rules based on time of day, caller, or business logic — with failover built in.
- Route to mobile, landline, hunt group, IVR menu, smart answering, voicemail, or SIP URI
- Time-based routing rules: different destinations for business hours vs. after hours
- Priority-ordered rules with drag-and-drop reordering
- Failover logic: if the primary destination doesn't answer, fall through to the next rule
- Visual rule builder showing number → route type → destination at a glance
Interactive Voice Response Builder
Build professional multi-level phone menus in minutes. "Press 1 for Sales, Press 2 for Support" — fully customisable without any coding.
- Multi-level IVR menus with unlimited sub-menus and DTMF digit routing (0–9)
- Assign actions per digit: forward call, go to sub-menu, send to voicemail, or hang up
- Upload your own audio prompts or use intelligently-generated voice assets
- Business hours logic built directly into menu steps
- Duplicate existing menus to rapidly spin up new configurations
Smart Team Call Distribution
Distribute incoming calls across your team intelligently. Never miss a call — if one person doesn't answer, the next is tried automatically.
- Simultaneous ring: all team members ring at once, first to answer gets the call
- Sequential ring: calls are tried one by one down the list in order
- Round robin: calls distributed evenly across the team to balance workload
- Configurable ring timeout per member before moving to the next
- Failover destination if no members answer: voicemail, another number, or smart answering
Voicemail with Smart Transcription
Never miss a message. Every voicemail is recorded, stored, and optionally transcribed intelligently so you can read it at a glance.
- Per-number voicemail inboxes with unread count and read/archive status
- In-browser audio player — listen to messages without downloading
- Smart transcription: read the message as text without listening
- Download voicemail files and delete or archive old messages
- Email notification alerts when a new voicemail arrives
Call Recording & Compliance
Record calls automatically or on demand. Every recording is securely stored, searchable, and downloadable — ideal for compliance and training.
- Three recording modes per number: always on, on-demand, or disabled
- In-browser playback with audio waveform — no download required to review
- Download recordings as WAV files for archiving or legal purposes
- Search recordings by phone number, date range, direction, or call ID
- Automatic pause during secure DTMF payment collection — card data is never recorded
- Intelligent call transcription available on Pro and Enterprise plans
WebRTC Browser Softphone
Make and receive calls directly from your browser — no desk phone, no app to install. Your full phone system lives in a browser tab.
- Full WebRTC softphone built into the dashboard — call from any device with a browser
- Inbound call notifications with accept/reject controls
- Hold, resume, mute, speaker toggle, and attended or blind transfer
- Full DTMF keypad for navigating IVR menus during a live call
- Multiple concurrent calls with a hold queue — manage several calls simultaneously
- Recent call history visible directly in the softphone panel
PCI-Compliant DTMF Card Payments
Take card payments securely over the phone. Recording pauses, digits are masked, and card data never touches your system.
- Caller enters card number, expiry, and CVV using their phone keypad — no card data is stored
- Call recording automatically pauses during payment — resumes when complete
- All DTMF digits are masked end-to-end and never appear in any log
- Tokenised payment result returned to your system — PCI DSS compliant by design
- Full payment history with status tracking: completed, failed, pending, and refunded
- Refund capability with optional reason logging from the dashboard
AI-Generated Voice Prompts
Generate professional voice recordings instantly. Type your script, choose a voice, and get a studio-quality audio file — no recording studio needed.
- AI text refinement via Ollama before generating — improves clarity and professionalism
- Multiple voice profiles: British Male, British Female, American Male, American Female
- Use generated assets as IVR prompts, voicemail greetings, or on-hold announcements
- Piper TTS engine runs locally for fast, offline, deterministic audio generation
- Preview audio in-browser before saving and assigning to a menu or greeting
- Download completed voice files as WAV for external use or archiving
Custom Hold Music
Replace the standard beeping hold tone with your own branded music or a pre-loaded track from our library. Small details make a big impression.
- Upload your own MP3 or WAV tracks (up to 50 MB) for fully branded hold music
- Pre-loaded system library of professional tracks ready to use immediately
- Preview any track in-browser before setting it as active
- Set one track as the organisation-wide default with a single click
- Manage and delete custom uploads to stay within storage limits
Real-Time Analytics & Call Records
Know exactly what's happening with your phone system. Live dashboards, call detail records, and data exports give you complete visibility.
- Real-time KPIs: total calls, answered, missed, average duration, and total cost
- Daily call volume charts split by inbound and outbound traffic
- Filter CDR records by date range, direction, and disposition (answered, missed, busy, failed)
- Search call records by phone number for targeted investigation
- Export data as CSV or Excel for reporting, billing, or compliance purposes
- Per-number call statistics visible directly on the phone numbers page
Enterprise-Grade Security
Built for businesses where security is non-negotiable. Two-factor authentication, encrypted storage, role-based access, and full audit trails.
- Two-factor authentication via SMS OTP — mandatory option for all user accounts
- JWT-based authentication with secure token storage and session management
- Role-based access control: Admin, Operator, and Viewer roles per organisation
- Full activity audit log: every login, setting change, and call event is recorded
- Multi-tenant isolation: no tenant can see or access another tenant's data
- Webhook system for real-time security event notifications to your own systems
White-Label Reseller Programme
Become a telecoms provider under your own brand. Deploy a fully branded portal for your customers, manage their numbers and features, and earn recurring commissions.
- Your own branded portal on a custom subdomain (e.g. yourcompany.siluxcall.com)
- Fully customisable branding: your logo, your colours, your company name and contact details
- Manage your customer accounts: add phone numbers, suspend lines, toggle features
- Generate affiliate referral links and track clicks, conversions, and commission earned
- Unified activity log across all your customers — one view of everything happening in your portal
- Silux handles all fulfilment, infrastructure, and support — you just sell and earn
Transparent Subscription Billing
Simple monthly plans with usage-based overages. Upgrade, downgrade, or cancel any time — no lock-in, no hidden fees.
- Free tier available — 30 minutes, 1 number, 3 users with no credit card required
- Stripe-powered subscriptions: monthly billing, automatic renewal, instant upgrades
- Usage dashboard showing minutes used, numbers active, and overage charges at a glance
- Invoice history with one-click PDF download for accounting and expense records
- Support for card payments and BACS direct debit for UK businesses
- Metered smart voice minutes, recording storage, and number add-ons billed separately and transparently
How Silux Call compares
Everything the big providers offer — at a fraction of the price, billed in GBP with a permanently free tier and an AI receptionist the others charge extra for. See the full, honest feature-by-feature breakdown against 20+ UK and global providers.
Ready to never miss a call again?
Perfect for home users, sole traders, small teams, and large enterprises. Free plan available — no credit card required.