Built for home, business,
and everything in between
Silux Call works for a household managing important calls, a sole trader who can't afford to miss a lead, a growing team needing smart routing — and an enterprise requiring full compliance and white-label capability.
Running your business alone? Silux Call gives you the flexibility of a full phone team without the headcount — our smart receptionist answers every call, prioritises the important ones, and makes sure nothing gets missed while you're busy.
Which plan includes what
- Entry (£4.75/month · 1 user · 1 landline · extra landlines £5.99/month each): your own UK geographic number, 2,000 outbound UK minutes, mobile/desktop/browser softphone, voicemail to email, hunt groups, call transfer and hold, free number porting.
- Plus (£8.95/month · 3 users · 1 landline · extra landlines £5.99/month each): unlimited UK landline and mobile calls, IVR auto-attendant, music on hold, business-hours routing, on-demand recording kept 30 days.
- Growth (£11.95/month · 6 users · 1 landline · extra landlines £5.99/month each): call recording, call queues and conferencing, call park and paging, CRM click-to-dial and the click-to-call API, supervisor listen-in and whisper, scam & spam shield (labels or blocks calls by your rules).
- Pro (£18.95/month · 10 users · 1 landline · extra landlines £5.99/month each): automatic recording of every call, call transcription, card payments over the phone, 20 AI receptionist minutes a month.
- Enterprise (quoted): 25+ users, 300 AI receptionist minutes, SMS notifications and WhatsApp inbox.
Prices per month in GBP excluding VAT, each plan with 1 UK landline included, checked 20 October 2026. 7-day Free Trial: no card needed, one UK landline number allocated at random (you cannot choose your number on a free trial), 30 outbound minutes. Paid plans have no trial of their own.
Virtual Phone Numbers
Get a UK geographic (01/02) phone number instantly from live stock — no physical line or hardware needed.
- UK geographic 01/02 numbers for every area code we have in stock
- Assign any number to any routing rule, user, or smart answering profile
- Per-number call statistics: total calls, minutes used, missed calls
- Enable or disable smart answering independently on each number
- Number status tracking: active, suspended, or porting in progress
Port Your Existing Number
Keep your existing landline or mobile number. Transfer it to Silux Call without losing your established business identity.
- Port your existing landline, geographic, or non-geographic number to Silux Call
- Keep the number your customers already know — zero disruption to your business
- Full porting status tracking: requested, in progress, and completed
- Once ported, apply all Silux features: smart answering, routing, recording, and IVR
- Free UK landline porting — send us a recent bill and a signed letter of authority, and our team handles the rest end to end
AI-Powered Call Answering
Deploy an intelligent AI voice agent on any number. It understands natural language, handles enquiries, and takes action — 24 hours a day.
- Real-time speech recognition and natural text-to-speech, run on our own UK servers
- Configurable AI behaviour: custom system prompt, temperature, and max daily sessions
- AI can transfer calls, collect payments, route to voicemail, or hang up based on context
- Per-tenant AI usage limits and metered billing for AI minutes
- Tested connection interface to verify your AI server is reachable before going live
Intelligent Call Routing
Route every incoming call exactly where it needs to go. Set rules based on time of day, caller, or business logic — with failover built in.
- Route to mobile, landline, hunt group, IVR menu, smart answering, voicemail, or SIP URI
- Time-based routing rules: different destinations for business hours vs. after hours
- Priority-ordered rules with drag-and-drop reordering
- Failover logic: if the primary destination doesn't answer, fall through to the next rule
- Visual rule builder showing number → route type → destination at a glance
Interactive Voice Response Builder
Build professional multi-level phone menus in minutes. "Press 1 for Sales, Press 2 for Support" — fully customisable without any coding.
- Multi-level IVR menus with unlimited sub-menus and DTMF digit routing (0–9)
- Assign actions per digit: forward call, go to sub-menu, send to voicemail, or hang up
- Upload your own audio prompts or use intelligently-generated voice assets
- Business hours logic built directly into menu steps
- Duplicate existing menus to rapidly spin up new configurations
Smart Team Call Distribution
Distribute incoming calls across your team intelligently. Never miss a call — if one person doesn't answer, the next is tried automatically.
- Simultaneous ring: all team members ring at once, first to answer gets the call
- Sequential ring: calls are tried one by one down the list in order
- Round robin: calls distributed evenly across the team to balance workload
- Configurable ring timeout per member before moving to the next
- Failover destination if no members answer: voicemail, another number, or smart answering
Voicemail with Smart Transcription
Never miss a message. Every voicemail is recorded, stored, and optionally transcribed intelligently so you can read it at a glance.
- Per-number voicemail inboxes with unread count and read/archive status
- In-browser audio player — listen to messages without downloading
- Smart transcription: read the message as text without listening
- Download voicemail files and delete or archive old messages
- Email notification alerts when a new voicemail arrives
Call Recording & Compliance
Record calls automatically or on demand. Every recording is securely stored, searchable, and downloadable — ideal for compliance and training.
- Three recording modes per number: always on, on-demand, or disabled
- In-browser playback with audio waveform — no download required to review
- Download recordings as WAV files for archiving or legal purposes
- Search recordings by phone number, date range, direction, or call ID
- Automatic pause during secure DTMF payment collection — card data is never recorded
- Intelligent call transcription available on Pro and Enterprise plans
WebRTC Browser Softphone
Make and receive calls directly from your browser — no desk phone, no app to install. Your full phone system lives in a browser tab.
- Full WebRTC softphone built into the dashboard — call from any device with a browser
- Inbound call notifications with accept/reject controls
- Hold, resume, mute, earpiece/speaker volume, Transfer and Hold & Transfer
- Full DTMF keypad for navigating IVR menus during a live call
- Multiple concurrent calls with a hold queue — manage several calls simultaneously
- Recent call history visible directly in the softphone panel
Bluetooth Business Calls: Headsets, AirPods & Your Car
Take every business call hands-free on AirPods, earbuds, any Bluetooth headset or your car. Your callers see your business number, never your mobile.
- Earbuds: Apple AirPods, Beats, Samsung Galaxy Buds, Google Pixel Buds, Huawei FreeBuds, Sony, Bose, JBL, Panasonic, Xiaomi and more
- Office headsets: Jabra, Poly (Plantronics), Sennheiser / EPOS, Logitech, Microsoft, Cisco, Yealink, Shokz
- Speakerphones and speakers: Jabra Speak, Poly Sync, Anker PowerConf, JBL, Bose SoundLink, UE Boom
- Hands-free in the car: any car with Bluetooth calling, including Apple CarPlay and Android Auto
- Switch between phone, speaker and Bluetooth mid-call with one tap
- On iPhone, answer and end calls from your AirPods or the car
- Works with the app for iPhone and Android, the desktop app and the browser softphone
- Included on every plan at no extra cost
PCI-Compliant DTMF Card Payments
Take card payments securely over the phone. Recording pauses, digits are masked, and card data never touches your system.
- Caller enters card number, expiry, and CVV using their phone keypad — no card data is stored
- Call recording automatically pauses during payment — resumes when complete
- All DTMF digits are masked end-to-end and never appear in any log
- Tokenised payment result returned to your system — card data never reaches your environment, cutting your PCI scope
- Full payment history with status tracking: completed, failed, pending, and refunded
- Refund capability with optional reason logging from the dashboard
AI-Generated Voice Prompts
Generate professional voice recordings instantly. Type your script, choose a voice, and get a studio-quality audio file — no recording studio needed.
- Automatic text refinement before generating — improves clarity and professionalism
- Multiple voice profiles: British Male, British Female, American Male, American Female
- Use generated assets as IVR prompts, voicemail greetings, or on-hold announcements
- Natural British and American neural voices, generated on our own hardware
- Preview audio in-browser before saving and assigning to a menu or greeting
- Download completed voice files as WAV for external use or archiving
Custom Hold Music
Replace the standard beeping hold tone with your own branded music or a pre-loaded track from our library. Small details make a big impression.
- Upload your own MP3 or WAV tracks (up to 50 MB) for fully branded hold music
- Pre-loaded system library of professional tracks ready to use immediately
- Preview any track in-browser before setting it as active
- Set one track as the organisation-wide default with a single click
- Manage and delete custom uploads to stay within storage limits
Real-Time Analytics & Call Records
Know exactly what's happening with your phone system. Live dashboards, call detail records, and data exports give you complete visibility.
- Real-time KPIs: total calls, answered, missed, average duration, and total cost
- Daily call volume charts split by inbound and outbound traffic
- Filter CDR records by date range, direction, and disposition (answered, missed, busy, failed)
- Search call records by phone number for targeted investigation
- Export data as CSV or Excel for reporting, billing, or compliance purposes
- Per-number call statistics visible directly on the phone numbers page
Click-to-Call API for Your CRM
Start calls with one click from your own CRM, booking system or spreadsheet, and pull call history and recordings back in. Included on Plus and above, or £2.50 a month on Entry.
- Click-to-call: your system names the extension and the number; the extension rings, and when it is answered we dial the number with your business caller ID
- Works with any headset on the mobile app, browser softphone or desktop app
- Call history and MP3 call recordings straight into your own system
- Named API keys created in your dashboard, shown once and revocable at any time
- OpenAPI 3.1 specification, copy-ready examples, and live webhooks as each call ends
POST /api/v1/calls
{ "extension": "1001",
"to": "01632960123" }Enterprise-Grade Security
Built for businesses where security is non-negotiable. Two-factor authentication, encrypted storage, role-based access, and full audit trails.
- Two-factor authentication via SMS OTP — mandatory option for all user accounts
- JWT-based authentication with secure token storage and session management
- Role-based access control: Admin, Operator, and Viewer roles per organisation
- Full activity audit log: every login, setting change, and call event is recorded
- Multi-tenant isolation: no tenant can see or access another tenant's data
- Webhook system for real-time security event notifications to your own systems
White-Label Reseller Programme
Become a telecoms provider under your own brand. Deploy a fully branded portal for your customers, manage their numbers and features, and earn recurring commissions.
- Your own branded portal on a custom subdomain (e.g. yourcompany.siluxcall.com)
- Fully customisable branding: your logo, your colours, your company name and contact details
- Manage your customer accounts: add phone numbers, suspend lines, toggle features
- Generate affiliate referral links and track clicks, conversions, and commission earned
- Unified activity log across all your customers — one view of everything happening in your portal
- Silux handles all fulfilment, infrastructure, and support — you just sell and earn
Transparent Subscription Billing
Simple monthly plans with usage-based overages. Upgrade, downgrade, or cancel with 30 days’ notice — no long contract, no hidden fees.
- 7-day free trial — 30 minutes and a randomly allocated UK landline, no credit card required
- Stripe-powered subscriptions: monthly billing, automatic renewal, instant upgrades
- Usage dashboard showing minutes used, numbers active, and overage charges at a glance
- Invoice history with one-click PDF download for accounting and expense records
- Support for card payments and BACS direct debit for UK businesses
- Metered smart voice minutes, recording storage, and number add-ons billed separately and transparently
How Silux Call compares
Everything the big providers offer — at a fraction of the price, billed in GBP with a 7-day free trial and an AI receptionist the others charge extra for. See the full, honest feature-by-feature breakdown against 20+ UK and global providers.
Ready to never miss a call again?
Perfect for home users, sole traders, small teams, and large enterprises. 7-day free trial — no credit card required. One trial per customer.