Terms of Service

1. Account

You confirm you are at least 18 and legally able to enter contracts on behalf of the organisation you represent. You are responsible for keeping credentials secure and for all activity on your account.

2. The service

Silux Call is a hosted VoIP / PBX service. We make commercially reasonable efforts to keep the service available but do not guarantee uninterrupted operation. Any availability commitment is in our SLA.

3. Fees

Subscription fees are billed monthly in advance via Stripe. Pay-as-you-go usage is debited from your top-up balance. All prices are in GBP and exclude VAT unless stated.

4. Acceptable use

You must not use Silux Call to commit fraud, send spam, generate robocalls, originate scam calls, or violate any law. Detailed in our Acceptable Use Policy. We may suspend service for breach.

5. Number porting

UK PAC and STAC porting are supported. Porting in is free on Plus and above; porting out is always free, completed within 24 hours of a valid request, in line with Ofcom rules.

6. Termination

Either party may terminate at any time. On termination we will, on request, return or delete your data within 30 days, subject to retention obligations under HMRC and lawful-interception rules.

7. Liability

Our aggregate liability for any 12-month period is capped at the fees paid by you in that period. We are not liable for indirect or consequential losses (loss of profit, business interruption) except where excluded by law.

8. Changes

We may amend these Terms with 30 days’ notice by email and on this page.

9. Governing law

These Terms are governed by the laws of England & Wales. The courts of England have exclusive jurisdiction.