Silux Call solutions

Caller Texts is a Silux Call add-on that texts the people who call your business automatically: when you miss their call, when they leave a voicemail, or when they press a key on your call menu for your link. Texts go to UK mobiles only and are for service messages, never marketing.

Missed-call text-back sends an automatic text to a caller whose call you could not answer, so they know you will get back to them instead of ringing your competitor. With Silux Call it is part of Caller Texts and works on UK mobile callers.

Press-a-key text links let callers choose an option on your phone menu, for example "press 3 and we will text you our booking link", and receive your link on their mobile straight away, then carry on with the menu. With Silux Call it is part of Caller Texts.

Business VoIP is a phone service that carries calls over your internet connection instead of a copper line, giving you UK numbers, an app on every device, and call features a traditional landline cannot offer.

A hosted PBX is a business phone exchange that runs in the provider’s cloud rather than a box in your server room — you get extensions, call routing, IVR and reporting with nothing to install or maintain.

An AI receptionist is software that answers your business phone in your brand voice, understands the caller, and either resolves the request, books an appointment, or routes to a human — 24/7.

Scam-call screening checks the caller ID of every inbound call against rules before your phone rings, and labels or blocks calls that spoof numbers such as HMRC or present impossible caller IDs.

A virtual phone number (also called a virtual landline) is a UK number that rings on an app or any device instead of a fixed line. Silux Call supplies UK geographic numbers (01/02, such as 020, 0161, 0121). It needs no copper line, so you can keep a local or memorable number while working anywhere.

A SIP trunk is a wholesale connection that points your own PBX (3CX, FreePBX, Mitel) at the public phone network over the internet — you keep your PBX, we supply the dial-tone and UK numbers.

Call centre software adds queues, wallboards, supervision and reporting on top of business VoIP so a team can handle high call volumes.

Microsoft Teams Direct Routing pairs a third-party carrier with Teams Phone so users dial from Teams. Silux Call does not currently offer Teams Direct Routing; Teams users can run the Silux Call desktop or browser softphone alongside Teams.

GDPR-compliant call recording captures and retains business calls with a lawful basis, a caller notification, and optional two-party-consent prompts.

PCI-compliant phone payments use DTMF masking so card digits never enter your recording or your agents’ ears, dropping your PCI scope from SAQ-D to SAQ-A.

Call translation transcribes a recorded call or voicemail and translates the text into another language, so a team can read a conversation that happened in a language they do not speak.

Bluetooth business calling means your business phone calls play through your Bluetooth headset, AirPods, earbuds or car, with callers seeing your business number, not your mobile. With Silux Call it works in the app for iPhone and Android, the desktop app and the browser softphone.

Remote-team VoIP gives every employee one business number that rings on their laptop and phone wherever they work, with central admin and reporting.

A cloud phone system is a complete business telephone service delivered entirely from the provider’s cloud — numbers, extensions, IVR, recording and analytics with no hardware on site.

A business phone line on Silux Call is a UK number (a virtual landline) delivered over the internet that behaves like a landline but works on any device, diverts to your mobile, and survives the 2027 PSTN switch-off.

Freephone (0800/0808) and national (03/0345) numbers are non-geographic UK numbers that signal national reach and, for 0800, are free for callers to dial.

An auto attendant is an automated virtual switchboard that greets callers and routes them to the right person or department without a human operator.

Voicemail-to-email delivers each voicemail as an audio file and a written transcript to your inbox so messages are never missed.

CRM phone integration links your phone system to your CRM so calls trigger click-to-dial, screen-pop and automatic logging against the right record.

Business SMS notifications text your mobile the moment something happens on your Silux Call line, so you can call customers back before they ring someone else. Choose from 18 notifications, from missed calls and voicemail transcripts to callers who gave up waiting, suspicious calls, payments and number transfers.

Silux Call adds a shared WhatsApp Business inbox alongside voice, and you receive business SMS and WhatsApp notifications on your mobile the moment something happens on your line: missed calls, voicemails, callers who gave up waiting and more.

Call resilience keeps your business reachable during a broadband or power outage by automatically failing calls over to mobile, 4G or an alternate site.

Startup and sole-trader VoIP gives a one-person or early-stage business a professional UK number, separate from a personal mobile, that scales as the team grows.