Support Center

We're here to help. Choose how you'd like to get support.

Documentation

Browse our comprehensive guides and tutorials

View Docs

Live Chat

Chat with our support team in real-time

Start Chat

Email Support

Send us an email and we'll respond within 24 hours

Send Email

Phone Support

Call our UK team, Mon–Fri 9am–5pm — +44 20 3984 3333

Call Now

Book a Support Slot

Pick a UK time slot or grab a same-day emergency callback

Schedule a callback

System Status

All Systems Operational
API Services
Voice Network
Smart Voice Processing
Dashboard

Frequently Asked Questions

How do I set up my first phone number?
After logging in, navigate to the Phone Numbers section in your dashboard. Click "Add Number" and follow the prompts to select a local or toll-free number for your business.
Can I port my existing phone numbers?
Yes, we support number porting from most carriers. Submit a porting request through your dashboard with your current carrier information and we'll handle the rest.
How does smart answering work?
Our smart answering service uses advanced speech recognition and natural language processing to handle incoming calls. You can customize the assistant's responses, voice, and transfer rules in your dashboard.
Is call recording compliant with regulations?
Yes, our call recording feature is designed with compliance in mind. You can configure recording announcements and our system automatically pauses recording during sensitive operations like payment collection.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and support ACH payments for annual subscriptions. Enterprise customers can also pay via invoice.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from your billing settings. Upgrades take effect immediately, while downgrades are applied at the start of your next billing cycle.

Response Times

< 1 hour
Enterprise Priority
< 4 hours
Pro Support
< 24 hours
Standard Support