Business VoIP by industry
Built-in workflows for the verticals UK SMBs work in.
- Estate agents
high call volumes during viewings, and every missed call is lost commission.
- Legal practices
SRA call-handling rules, two-party consent recording, billable-minute capture, client confidentiality.
- Dental practices
NHS / private call mix, PSTN switch-off urgency on practice lines, reception overflow at 8 AM.
- GP surgeries
8 AM call surge, NHS Digital cloud-telephony procurement, 111 hand-offs.
- Accountants
year-end and self-assessment peaks, client confidentiality, payment-by-phone PCI exposure.
- Recruitment agencies
high outbound volume, candidate matching, and conversion attribution.
- IT MSPs
white-label branding, end-customer billing, per-tenant SLA reporting, reseller margin.
- Plumbers & tradespeople
mobile-first working, a missed call is a lost job, customers expect a local number.
- Taxi & private hire
24/7 dispatch, surge capacity at peak, driver mobile coordination.
- Care homes
family contact expectations, CQC inspection evidence, shift handovers.
- Restaurants & takeaways
booking and order peaks, no-shows, service-time call overload.
- Charities & non-profits
donor and beneficiary calls, lean budgets, volunteer dispatch.
- E-commerce & retail
order enquiry spikes, returns handling, peak-season call surge.
- Construction & trades
multi-site coordination, mobile workforce, supplier and subcontractor calls.
- Financial advisers
FCA call-recording retention, consumer-duty evidence, advice-call confidentiality.
- Insurance brokers
FCA call retention, renewal-campaign volume, claims-line resilience.
- Property management
tenant maintenance calls out of hours, contractor coordination, block-management volume.
- Hotels & hospitality
reservations volume, multilingual guests, front-desk overload, PSTN switch-off on every room line.
- Manufacturing
shop-floor-to-office calling, supplier coordination, multi-site resilience.
- Logistics & transport
dispatch and tracking calls, driver coordination, 24/7 operations.
- Private clinics
patient confidentiality, appointment volume, CQC evidence, PSTN switch-off on clinic lines.
- Education & training
parent / student call volume, term-time peaks, safeguarding evidence.
- Marketing & creative agencies
client account-handling, new-business calls, distributed teams.
- Sole traders & freelancers
one person, no missed calls, a professional number that is not a personal mobile.
- Contact centres
agent productivity, Ofcom predictive-dialer compliance, real-time supervision.