Phone system & AI receptionist for UK Home care agencies

UK home care agencys use Silux Call to fix one expensive problem: families, carers and commissioners ringing one office line while the team is out on visits, plus out-of-hours on-call cover. It is a UK-hosted VoIP and AI-receptionist platform aligned with CQC, UK GDPR, built for the 31 January 2027 PSTN switch-off, and priced in GBP from a free trial upward.

Divert the office number to the on-call carer's mobile
Hunt groups so a coordinator always answers
Holiday mode and voicemail to email for out of hours
On-demand call recording for evidence on every paid plan
App on iPhone and Android for coordinators on the road
Start 7-day free trial — no cardCompare providers

Compliance for Home care agencies

Silux Call is aligned with CQC, UK GDPR. Recording carries a consent prompt, is encrypted at rest, and exports as an auditor-ready PDF in one click — the evidence home care agencys need at inspection or renewal.

Why Home care agencies pick us

  • UK-domestic — GBP billing, UK support, UK DDIs from every area code.
  • AI receptionist — 20 minutes included on Pro, or a £15/month add-on — answers the calls you cannot.
  • CQC, UK GDPR-aligned compliance reporter — one-click PDF for auditors.
  • 7-day free trial, then per-line plans from £4.75 — try before you commit, no contract.
  • Open API + Stripe-native billing — for agencies who white-label us.

FAQs — Home care agencies

Why do UK home care agencys need a modern phone system?

Families, carers and commissioners ringing one office line while the team is out on visits, plus out-of-hours on-call cover. Silux Call solves this with divert the office number to the on-call carer's mobile and hunt groups so a coordinator always answers, on a UK-hosted platform that is ready for the 2027 PSTN switch-off.

Is Silux Call compliant for home care agencies?

Silux Call is aligned with CQC, UK GDPR. It ships consent-prompt call recording, encryption at rest, and a one-click compliance reporter PDF that auditors and regulators accept.

How much does Silux Call cost for a home care agency?

Start with a 7-day free trial, then from £4.75 a month on Entry up to Pro at £18.95 a month for 10 users, which includes 20 AI receptionist minutes. Every user is one person with their own UK landline. On other plans the AI receptionist is a £15/month add-on. All GBP, ex-VAT, no long contract (30 days' notice).

Can home care agencys keep their existing numbers?

Yes — free UK landline porting on every paid plan. Send us a recent bill and a signed letter of authority; your old line keeps working throughout, so home care agencys move without losing a single call.

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