Plain-English guides for UK businesses: the 2027 landline switch-off, moving to VoIP, keeping your number, and getting more from your business phone.
How UK businesses text callers automatically when they miss a call, send a booking link from the phone menu, and reply to voicemails, with Silux Call Caller Texts.
How UK law firms can log every call, missed call and voicemail in Clio Manage automatically, on the right contact and matter, free on every Silux Call plan.
How to take business calls on AirPods, AirPods Pro or AirPods Max with your business number showing, on iPhone and Android, plus tips for clear calls.
What the UK law says about phones at the wheel, the penalties, and how to take business calls legally hands-free through your car's Bluetooth.
Earbuds, office headsets or a speakerphone? What to look for in a Bluetooth headset for business calls, with the brands that work with Silux Call.
Take every business call hands-free on AirPods, any Bluetooth headset or your car, with callers seeing your business number, not your mobile. How it works on iPhone, Android, desktop and browser.
Both are UK-wide 03 numbers that cost callers the same as a local call. Here is how they differ, who uses each, and how to choose.
Why 0845 numbers put callers off, why Ofcom created 0345, and how a UK business can move to an 0345 number that costs callers the same as a local call.
What an 0345 number costs your business each month, what it costs the people who call it, and the extras to check before you buy.
Who pays for the call, how each number looks to customers, and what each one costs a small business in 2026, explained in plain English.
Monthly rental, per-minute charges, contracts and the catches to watch for when you buy an 0800 freephone number for your business.
Real monthly prices for a cloud business phone system in the UK: what a sole trader, a small office and a 10-person team actually pay, and the costs people forget.
Ring your mobile when you are out, your desk when you are in, and voicemail when you are off. Five ways to divert a UK business number, and which one to use when.
Both share incoming calls across your team, but they behave very differently when everyone is busy. A plain-English guide to picking the right one.
A genuinely free UK virtual number — no card, no line rental, no copper line. Here is exactly what you get for £0 and where the limits sit.
The traditional landline is being switched off in January 2027. A free virtual landline gives you the same local number without the line rental — here is how.
Free VoIP plans range from genuinely useful to bait-and-switch. Here is how to tell them apart, and what an honest free trial looks like.
Stop giving out your personal mobile. A free second number keeps work and life separate on one phone — no second SIM, no contract.
A local area code signals you are nearby and answers fast. With VoIP you can hold an 020, 0161 or 01463 number from anywhere in Britain.
BT Openreach is retiring the UK PSTN on 31 January 2027. Plain-English action plan, costs, and a 6-month rollout calendar.
HMRC, parcel and account-spoof scams target UK businesses daily. Here is how the Silux Call scam & spam shield (Growth and above) labels or blocks them before the call lands on your team's phones.
An honest cost comparison between a human receptionist (£20-26k/year + on-costs), an answering service (£200-600/month + per-call), and the Silux AI receptionist (a £15/month add-on, 20 minutes included on Pro).
What UK GDPR + the Data Protection Act 2018 actually require for call recording. Lawful basis, the exact words to play, two-party-consent regions, and retention.
Five things a legal-practice phone system must do (two-party consent, secure card payments, working from any device, audit trail, secure recording) and the providers that ship them.
How the Silux Call reseller and white-label programme works: your brand on the portal, billing through your own Stripe account, and 10% off retail pricing.
Voicemail-only workflows lose 30% of leads. We auto-callback within 30 seconds, route the second leg to the AI receptionist, and only escalate if the caller wants a human.
PAC, STAC, and the timelines that actually apply. The exact steps to move a UK landline or mobile number to a VoIP provider without losing a single call.
Direct Routing keeps Teams as the UI and brings your own carrier — typically 60-80% cheaper. Calling Plan is convenient but locks you to Microsoft pricing.
UK predictive dialing must keep abandoned calls under 3% of live answered calls in any 24h period. Here is what that actually means for your call ratios.
Every recorded call turned into searchable text, so you can find the call where a customer mentioned a price, an order number or a complaint.
Read the guideGreeting menus, call queues, hunt groups, conference, follow-me and a browser phone — everything an office needs, with nothing to install.
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