Microsoft Teams

Microsoft Teams Direct Routing vs Calling Plan in the UK: which is right for you?

Microsoft Teams2026-05-027 min readBy Silux Call team

Direct Routing keeps Teams as the UI and brings your own carrier — typically 60-80% cheaper. Calling Plan is convenient but locks you to Microsoft pricing.

When Calling Plan is fine

Under 10 Teams users, no out-of-hours calling, no concerns about per-minute overage. Microsoft's UK Domestic Calling Plan is £6/user/month + 1,200 inclusive minutes; overage is £0.06/min.

When Direct Routing wins

10+ users, or one user that bills 1,000 min/month, or a need for UK-domestic emergency calling configuration, or a desire to use your own carrier for fraud protection. Direct Routing through Silux Call costs £0.02/min UK landline / £0.05/min UK mobile — typically 60-80% cheaper than the Microsoft inclusive overage.

The wiring

Our step-by-step PowerShell guide covers SBC registration, voice routing policy, user assignment, and the UK 999 emergency-calling policy.

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