Call centre software for UK businesses

Call centre software adds queues, wallboards, supervision and reporting on top of business VoIP so a team can handle high call volumes.

Queues from Plus; automatic recording from Plus; listen-in and whisper from Growth; transcription on Pro. Silux Call does not offer an outbound power or predictive dialer.

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What Silux Call’s call centre software includes

Call queues with position announcements
Supervisor listen-in and whisper
Live reporting screen and emailed reports
CRM click-to-dial
Call recording and transcription

Also known as

UK buyers search for call centre software under many names. Silux Call covers all of them: call centre software uk, contact centre software, ccaas uk, outbound dialer software, inbound call centre system.

FAQs — Call centre software

What is call centre software?

Call centre software adds queues, wallboards, supervision and reporting on top of business VoIP so a team can handle high call volumes.

How much does call centre software cost in the UK?

Queues from Plus; automatic recording from Plus; listen-in and whisper from Growth; transcription on Pro. Silux Call does not offer an outbound power or predictive dialer.

What can Silux Call's call centre software do?

Call queues with position announcements; Supervisor listen-in and whisper; Live reporting screen and emailed reports; CRM click-to-dial; Call recording and transcription.

Is Call centre software ready for the 2027 PSTN switch-off?

Yes. Silux Call runs entirely over IP, so call centre software is unaffected by the 31 January 2027 PSTN switch-off — every account also gets a free WLR2 migration audit.

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