Voicemail & greetings
Voicemail to Email: get every message in your inbox
Email every new voicemail to the address you choose, with your own subject line, the audio attached and an optional text transcription.
Which plans include it
Included on every plan, including the Free Trial.
What it means
Automatic emails for new voicemail, so you can hear messages on any device without logging in.
What it does
- Emails each new voicemail to one address.
- Lets you write the subject, with {caller} inserting the caller's number.
- Attaches the recording (.wav).
- Adds a text transcription in the email body where transcription is available.
- Sends a test email and lists recent notifications with their delivery status.
Every part of the page
- Enable voicemail-to-email notifications
- The on/off switch.
- Send voicemail notifications to
- The email address. A shared inbox (e.g. office@) works well for teams.
- Email subject
- Default "New Voicemail from {caller}". {caller} is replaced with the number.
- Include audio attachment
- Attaches the .wav recording.
- Include a smart text transcription
- Needs call transcription on your account.
- Send Test Notification
- Sends a sample email so you can check it arrives and is not in spam.
- Recent Notifications
- Timestamp, From Number, Mailbox and Status for each email sent.
How to use it
Turn it on
- Switch on "Enable voicemail-to-email notifications".
- Enter your email.
- Tick Include audio attachment.
- Save Settings, then Send Test.
- If the test is in spam, mark it "not spam".
Examples
Inbox, not phone
Every voicemail arrives as an email with subject "New voicemail from 07700 900456", the audio attached and the transcript in the body. You can forward it to a colleague in one click.
Recommended settings
- ★Subject: "Voicemail from {caller}" so you can see who called from the inbox.
- ★Always attach the audio.
- ★Send to a shared mailbox if more than one person deals with messages.
Abbreviations on this page
- Transcription — Speech to text
- Turning recorded speech into written text you can read and search.
- Example: A voicemail transcription lets you read "Hi, it's Sarah about the quote" instead of listening.
- MP3 / WAV — Audio file formats
- The two most common sound file types. WAV is full quality and larger; MP3 is smaller.
- Example: Download a recording as MP3 to email it; keep the WAV if you need the original quality.
Questions
Which plans include voicemail to email?+
Every plan, including the Free Trial.
Can I send to more than one address?+
The page takes one address. Use a group or shared mailbox to reach several people; individual mailboxes can also have their own address on Voicemail Settings.
I am not getting the emails.+
Press Send Test, check spam, and look at Recent Notifications — the Status column shows whether each email was sent.
Related help
Already a customer? Open this page in your dashboard: Voicemail to Email. New to Silux Call? See the plans or start a free trial.