Your team
Users & Roles: add team members and control what they can do
Add team members with their own login, give them a role, and activate, deactivate or remove them. Each user you pay for includes their own UK number.
Which plans include it
Included on every plan, including the Free Trial.
What it means
Users are the people who sign in to your account. Silux Call is priced per user, and each user includes their own number.
What it does
- Lists users with role, status and last login.
- Adds a user with first and last name, email, password and role.
- Activates, deactivates or deletes users.
- Searches users.
Every part of the page
- Users list
- User, Role, Status, Last Login, Actions.
- Add User
- First Name, Last Name, Email (required), Password (required) and role.
- Role
- An admin role can change account settings and billing. A standard user is for people who make and take calls.
- Deactivate / Activate / Delete
- Deactivate blocks sign-in but keeps their history. Delete cannot be undone.
How to use it
Add a team member
- Press "Add User".
- Enter their name, work email and a temporary password.
- Choose a role. Create User.
- Give them an extension on the Extensions page.
- Ask them to change their password and turn on 2FA in Settings.
Someone leaves
- Deactivate their user straight away.
- Move their extension, voicemail and hunt-group memberships to a colleague.
- Delete the user later if you no longer need their history.
Examples
Office manager
Give the office manager the Admin role so they can change routing and greetings; give other staff the User role so they only see their own calls and voicemail.
Someone leaves
Deactivate their user the day they leave so they can no longer sign in; their history stays on the account.
Recommended settings
- ★Give admin rights to as few people as possible.
- ★Deactivate leavers on their last day.
- ★Ask every user to enable two-factor authentication.
Abbreviations on this page
- Tenant — Tenant / organisation
- Your company's account on the platform. The Tenant ID is its reference number — support may ask for it.
- Example: Your business is one tenant on the platform; nobody else can see your calls or settings.
- 2FA — Two-Factor Authentication
- Signing in with your password plus a one-time code sent to your phone, so a stolen password is not enough.
- Example: After your password you type a 6-digit code from your phone: that is 2FA.
Questions
How many users can I have?+
As many as you pay for — pricing is per user. Growth and Pro have a minimum of 2 users; teams of 25 or more are quoted as Enterprise.
How do I add more paid users?+
Contact support or book a support call and we will change your user count; your monthly total is your plan rate multiplied by your users.
Does each user get a number?+
Yes — every user you pay for includes their own UK number.
Related help
Already a customer? Open this page in your dashboard: Users. New to Silux Call? See the plans or start a free trial.