SMS & WhatsApp
Chatbot Widget: website chat from our sister company Silux Chat
The Chatbot Widget page explains the website chat bubble from our sister company Silux Chat and opens the Silux Chat app, where you build it.
Which plans include it
Included on every plan, including the Free Trial.
What it means
A chat bubble for your own website, provided by Silux Chat. It answers visitor questions, collects their details and lets a person take over. It is a separate product with its own account, managed in the Silux Chat app.
What it does
- Explains what the widget does and how to set it up.
- Opens the Silux Chat app in a new tab so you can sign in, create an account or see chat pricing.
- Links to Book Support if you would like help setting it up.
Every part of the page
- Open Silux Chat
- Opens the Silux Chat sign-in page in a new tab.
- Create a Silux Chat account
- Opens Silux Chat registration in a new tab, for your first widget.
- Chat pricing
- Shows Silux Chat prices. The chatbot is billed by Silux Chat, not on your phone plan.
- Book help setting it up
- Opens Book Support so a member of our team can set it up with you.
- What it does / How to set it up
- A short summary of the widget and the four set-up steps.
How to use it
Get a chat widget on your website
- Open Chatbot Widget from the menu.
- Press Create a Silux Chat account (or Open Silux Chat if you have one).
- Add your business details, opening hours and common questions.
- Copy the one-line widget code and paste it into your website just before the closing body tag, or send it to whoever looks after your site.
Examples
Evening enquiries
A visitor asks at 9pm "Do you cover Sheffield?". The chat bubble answers from the information you gave it and collects their email so you can follow up in the morning.
Recommended settings
- ★Use the same opening hours in your chat widget as your phone line, so visitors know when a person will reply.
- ★Add your ten most common customer questions first; you can add more later.
Questions
Is the chatbot part of my phone plan?+
No. It is a separate product from our sister company Silux Chat, with its own account and pricing. Press Chat pricing on the Chatbot Widget page to see the prices.
Do I need a developer to add the widget?+
No. It is one line of code pasted into your website. Most website builders have a box for custom code; if you are unsure, book a support call.
Related help
Already a customer? Open this page in your dashboard: Chatbot Widget. New to Silux Call? See the plans or start a free trial.