Plus plan — everything included

Allowances

• Priced per user — every user gets their own UK number
• Up to 3 greeting menus (IVR)
• Record calls on demand from the softphone
• Voicemail transcribed to text

Included (37)

• Overview

  The Overview page shows today's calls, minutes, numbers and voicemails at a glance, a setup checklist, recent calls and a 14-day call chart.

• Phone Numbers

  Every number on your account with its routing, call counts and minutes. See where each number sends its calls and switch Smart Answering on or off.

• Buy a Number

  Search live UK number stock by area code, town or memorable digits, buy it through secure checkout, then name it and choose where it rings.

• Number Porting

  Keep the number you already have. Fill in the porting request, sign the letter of authority online, attach a recent bill and track progress here.

• Call Routing

  Create rules that send each number's calls to a mobile, a hunt group, a greeting menu, voicemail, the Smart Receptionist or any other number, with optional opening-hours timing.

• Greeting Menu

  Build the recorded menu that answers your calls: write what callers hear, pick a voice or upload a recording, and choose where each key press goes.

• Hunt Groups

  Group people (or phones) under one destination. Ring them all at once, one by one, or taking turns, with a failover if nobody answers.

• Find Me / Follow Me

  Ring your desk, then your mobile, then any other number in sequence, with a ring time per step and a final action if nobody answers.

• Business Hours

  Set opening times for each day, add bank holidays and closures, and choose what happens to calls when you are closed. Changes apply immediately.

• Do Not Disturb

  Three switches that stop calls ringing: Do Not Disturb (right now), Enforce Working Hours (on a schedule) and Holiday / Out of Office mode (for a block of dates).

• Company Directory

  Keep one searchable directory of your staff with department, job title, extension, direct number, mobile and email.

• Voicemail

  Play messages callers have left, read the transcript, download, archive or delete them, and see which greeting is on air.

• Voicemail Settings

  Create voicemail boxes, link each to an extension, set the PIN, message length and greeting, and choose email notifications.

• Voicemail to Email

  Email every new voicemail to the address you choose, with your own subject line, the audio attached and an optional text transcription.

• Greetings

  Make professional announcements by typing them and choosing a natural voice, recording with your mic, or uploading audio — then put them on air.

• Hold Music

  Choose a track from the licensed library or upload your own MP3 or WAV, and set the default that plays on hold and in queues.

• Softphone

  A working desk phone in a browser tab. Dial, answer, transfer, hold and transfer, add a third person, record, and use DND, hours and holiday shortcuts.

• Call Hold

  See calls on hold in real time and resume them, set a maximum hold time, and call customers back automatically if they wait too long.

• Call Waiting

  Hear a tone when a second call arrives while you are busy, choose how many calls can wait, and what happens when the limit is reached.

• Users

  Add team members with their own login, give them a role, and activate, deactivate or remove them. Each user you pay for includes their own UK number.

• Live Calls

  A live call-centre view that updates every 5 seconds: active calls, today's inbound, outbound and missed, answer rate, longest wait and agent status.

• Call Recording

  Every recorded call with date, caller, duration and size. Play it in the browser, read its transcript, download it as MP3 or the original WAV, or delete it.

• Analytics & CDR

  Every call in and out with time, numbers, duration, status, cost and recording. Filter it, chart it, and export to CSV or Excel.

• Activity Log

  An audit trail of every action on your account — sign-ins, settings changes, billing, users — searchable by date, category and text, with CSV export.

• Missed Calls

  Email, SMS or WhatsApp alerts for missed calls, with the caller's number, time and a voicemail link, plus a list of your last 20 missed calls.

• Network Quality

  Run a self-serve VoIP readiness test that measures latency, jitter, packet loss and a call-quality score (MOS), and check our connection servers are reachable.

• Chatbot Widget

  The Chatbot Widget page explains the website chat bubble from our sister company Silux Chat and opens the Silux Chat app, where you build it.

• Emergency 999

  Register the installation address for your numbers so 999/112 operators know where to send help, and read the VoIP emergency-calling limitations.

• Features & Add-ons

  The add-on store. Every feature shows whether your plan includes it, whether you already pay for it, or its monthly price. Add to basket, check out, and it switches on immediately.

• Billing

  See your current plan and usage, upgrade, manage cards and Direct Debit, and download PDF invoices and statements.

• Subscription & usage

  Your plan, monthly total, billing status, next charge, minutes used this period, trial end date, and cancel or reactivate your subscription.

• Calling Bundles

  See your international calling bundles: included destinations, included minutes, minutes used, overage minutes and overage charge.

• Settings

  Your organisation details, Beginner or Advanced mode, the features and limits on your account, webhooks, two-factor authentication and password.

• Book Support

  Try self-service first (FAQ, setup guides, chat), or book a 30-minute support slot, Monday to Friday 9am–5pm UK time. Emergency slots for urgent outages.

• Affiliate

  Your referral code and link, your affiliate tier, the customers you referred, and monthly payouts or account credit.

• Ordering SMS & WhatsApp

  The four SMS and WhatsApp add-ons explained — SMS call alerts, WhatsApp call alerts, Business SMS and the WhatsApp Business inbox — with what each costs and exactly how to order it.

• Upgrading your plan

  When to upgrade versus buying one add-on, how per-user pricing works, how to add users and extra numbers, and what changes the moment you upgrade.

Add on its own, no upgrade needed (19)

• Call QueuesAdd-on £3.00/mo

  Queue callers with hold music and position announcements, choose how calls reach your agents, and set what happens when the wait is too long.

• Call ParkAdd-on £1.25/mo

  Put a call into a numbered slot and pick it up from any phone by dialling the slot. Set the slot range, timeout and what happens if nobody collects it.

• ExtensionsAdd-on £2.95/mo

  Give each person or phone a 3 or 4 digit extension, assign it to a user, choose the device type, and call each other free anywhere in the world.

• Line Status (BLF)Add-on £2.95/mo

  Live presence for every extension (free, ringing, on a call) and pickup groups that let team members answer each other's ringing phones.

• Conference BridgesAdd-on £2.50/mo

  Create permanent dial-in conference rooms with participant and admin PINs, a participant limit, mute on join, join/leave tones and optional recording.

• Paging / IntercomAdd-on £2.00/mo

  Create paging groups of extensions. Dial the group's extension to broadcast a live announcement, or use duplex mode for two-way intercom.

• Call WhisperAdd-on £2.50/mo

  Play a short private message to the person who answers before the caller is connected — e.g. "This is a business call" — the caller hears nothing.

• Call MonitoringAdd-on £2.00/mo

  Supervisor tools for live calls: listen silently, whisper coaching only your colleague hears, or barge in so both parties hear you.

• Recording SettingsAdd-on £7.50/mo

  Choose whether calls are never recorded, recorded after consent, or all recorded; set how long recordings are kept; and mute recordings while card numbers are given.

• TranscriptionAdd-on £6.95/mo

  Automatically transcribe calls and voicemails, search every transcript, choose language and retention, and download transcripts as text files.

• Call Alerts (SMS & WhatsApp)Add-on £1.50/mo

  Buy SMS or WhatsApp call alerts, choose the mobile they go to and pick the events: every incoming call, missed calls, diverted calls and new voicemails.

• Business SMSAdd-on £1.50/mo

  A text-message inbox for your business number. Start conversations, reply, and archive threads — customers see your business number, not a personal mobile.

• WhatsApp BotAdd-on £5.00/mo

  WhatsApp on your account: a shared WhatsApp Business inbox (Enterprise or £5/month add-on), WhatsApp missed-call notifications and WhatsApp call alerts.

• Smart VoiceAdd-on £15.00/mo

  See your plan's Smart Voice features, which are active, and request ones that need setting up. Pro includes 20 Smart Voice minutes a month; Enterprise 300.

• Smart ConfigurationAdd-on £15.00/mo

  Switch Smart Voice on, write the instructions it follows, set reply length and style, cap sessions per day, add an optional webhook, and test the connection.

• Smart ReceptionistAdd-on £15.00/mo

  The Smart Receptionist answers in your chosen voice, finds out what the caller needs, answers routine questions, books appointments and passes real opportunities to you.

• Scam ShieldAdd-on £3.95/mo

  Every inbound call is screened before your phone rings. Choose what happens to suspected scams, add your own block and allow rules, and test any number.

• PaymentsAdd-on £11.95/mo

  Callers type their card number on their own keypad, your staff never hear it, recordings pause automatically. See every payment, filter by status and refund.

• CRM IntegrationAdd-on £3.50/mo

  Connect Salesforce, HubSpot, Zoho, Pipedrive or any webhook-compatible system to log ended calls, missed calls and voicemails automatically.

Questions about Plus