Silux Call app: Settings and Notifications explained

What every switch in the Silux Call app's Settings and Notifications does, why some are greyed out, how the PIN works and how Do not disturb works.

Which plans include it

Included on Entry and above. On Free Trial you can add it on its own at £2.50 a month from Features & add-ons.

What it means

The Silux Call app for iPhone and Android has two screens of switches. Settings controls how calls reach your phone (incoming, outgoing, voicemail, call forwarding, Do not disturb). Notifications controls which alerts the app shows. The switches are saved on our servers, so they work even when the app is closed, and they apply to you only, not to your colleagues.

What it does

• Incoming calls off: your app stops ringing. Callers go to your voicemail (or your forward number if call forwarding is on). Colleagues' phones still ring as normal.
• Outgoing calls off: the app cannot call out. You hear a short message if you try. 999 and 112 always work.
• Voicemail off: callers you do not answer hear "nobody is available" and no message is taken.
• Call forwarding on: calls you do not answer ring the UK mobile or landline you enter for up to 45 seconds, then go to your voicemail.
• Do not disturb on: the same as Incoming calls off, for when you are busy. Colleagues see that you are busy if they have Presence alerts on.
• Notifications: choose which of 12 alerts reach your phone. Turning an alert off never stops calls or voicemails, only the alert.
• Switches start in the right position for your account: features on your plan are on, features not on your plan are off and greyed out. Anything you change is remembered.

Every part of the page

Settings are locked / Unlock

The switches are protected by a PIN so nobody who picks up your phone can change them. Tap Unlock and enter your PIN. They stay unlocked for an hour, or until you tap Lock.

Your PIN

You choose it. The first time you tap Unlock, the PIN you type (4 digits or more) becomes your PIN. Set / change PIN changes it (it asks for the old one). Forgotten it? An account admin opens Users in the dashboard and taps the key button (Reset app PIN); you then choose a new one the next time you tap Unlock.

Incoming calls

On: your app rings for your calls. Off: it does not ring, and callers go to your voicemail or forward number.

Outgoing calls

On: you can call out from the app. Off: calls out are refused with a spoken message. Emergency calls always work.

Do not disturb

Stops your app ringing without changing anything else. It does not send calls to a colleague: if your number also rings other people, their phones still ring; if nobody else rings, callers go to your voicemail (or your forward number). For the whole account, use Do Not Disturb on the dashboard instead (see related guide).

Voicemail

On: callers you do not answer can leave a message. Off: they hear "nobody is available" instead. Greyed out if voicemail is not on your plan.

Call forwarding and Forward to number

On: calls you do not answer are sent to the number you enter (UK landlines and mobiles only, for example 07700 900123). If that number does not answer, the caller goes to your voicemail. Greyed out if call forwarding is not on your plan.

Included in your plan

The list of features your plan includes (transfer, recording, hunt groups and so on). These are not switches: they show Enabled when your plan has them. To get one that says Disabled, upgrade or add it in the dashboard under Features & add-ons.

Notifications: Incoming calls

Wakes your phone for a call when the app is closed. Off: the app only rings while it is open on screen.

Notifications: Chat messages

An alert when a colleague sends you a chat message.

Notifications: Voicemail

An alert when a new voicemail arrives.

Notifications: Missed calls

An alert when a call to your number was not answered.

Notifications: Call transfers

An alert when a colleague transfers a call to you.

Notifications: Conference

An alert when you are added to a conference call.

Notifications: Recordings

An alert when a call recording is saved (if recording is on your plan).

Notifications: Transcriptions

An alert with the text of a voicemail once it has been turned into words (if transcription is on your plan).

Notifications: Answered elsewhere

An alert when a call that rang you was answered by a colleague.

Notifications: Do not disturb

An alert when Do Not Disturb for the whole account is turned on or off in the dashboard.

Notifications: Presence

An alert when a colleague turns Do not disturb on or off in their app (at most once every 5 minutes per person).

Notifications: Low balance

An alert when you have used 90% and 100% of your plan's minutes.

How to use it

Recommended settings

• ★Leave Incoming calls, Voicemail and the Incoming calls, Voicemail and Missed calls alerts on so you never miss a customer.
• ★Use Do not disturb rather than turning Incoming calls off, so it is obvious to you later why your phone is quiet.
• ★If you want a colleague to take your calls while you are busy, use a hunt group or call forwarding to their number, not Do not disturb.
• ★Choose a PIN you will remember, and do not share it.
• ★A greyed-out switch means that feature is not on your plan. Upgrade or add it in the dashboard (Features & add-ons) and the switch becomes available.
• ★Your switches are saved on our servers, so they keep working when the app is closed and come back if you log in again on a new phone.
• ★Each user has their own switches and their own PIN.

Abbreviations on this page

DND — Do Not Disturb

Stops your phone ringing. Callers go to voicemail instead. Outgoing calls still work.

Example: Turn DND on during a meeting and calls go to voicemail until you turn it off.

Questions

Related help