Account & billing
Book Support: get help or book a 30-minute support call
Try self-service first (FAQ, setup guides, chat), or book a 30-minute support slot, Monday to Friday 9am–5pm UK time. Emergency slots for urgent outages.
Which plans include it
Included on every plan, including the Free Trial.
What it means
How to get help from the Silux Call team. Support is online — chat, email, tickets and booked calls back.
What it does
- Links to the FAQ, Setup Guides and Support Centre.
- Books a 30-minute slot: reason, day, time, your name, contact number, company and notes.
- Offers emergency slots for urgent outages, during support hours.
- Lists your upcoming and past appointments, and lets you cancel.
Every part of the page
- Need help? Most answers are instant.
- FAQ, Setup Guides and Support Centre. Outside office hours the live chat (bottom right) can help.
- Emergency
- For urgent outages only.
- Booking form
- What do you need help with?, Choose a day, Choose a 30-minute slot, Your name, Contact number, Company name, Notes.
- My appointments
- Upcoming and past bookings, with Cancel.
How to use it
Book a call back
- Choose a reason, a day and a slot.
- Enter the best number to reach you and any notes.
- Book appointment. You will be called at that time.
Examples
Set up together
Book a 30-minute slot on Tuesday at 10am to build your first greeting menu with one of the team.
Urgent
Calls not coming in at all? Book an emergency slot.
Recommended settings
- ★Put the problem and any error message in Notes so we can prepare.
Questions
What are support hours?+
Monday to Friday, 9am to 5pm UK time. Live chat can help outside those hours.
Is there a support phone number?+
Support is online: chat, email (support@siluxcall.co.uk), tickets and booked call backs.
Related help
Already a customer? Open this page in your dashboard: Book Support. New to Silux Call? See the plans or start a free trial.