Smart Voice
Smart Voice: what our smart answering features do and how to unlock them
See your plan's Smart Voice features, which are active, and request ones that need setting up. Pro includes 20 Smart Voice minutes a month; Enterprise 300.
Which plans include it
Included on Pro and above. On Free Trial, Entry, Plus, Growth you can add it on its own at £15.00 a month from Features & add-ons.
What it means
Smart Voice is our voice product — natural voices that answer calls, take messages and book appointments. It runs on our own UK servers.
What it does
- Shows your current plan and the Smart Voice features on it.
- Marks each feature Active, Requested, or "setup" (needs a carrier or external service connected first).
- Lets you request an unlock; our team is notified.
Every part of the page
- Your current plan
- The plan you are on and what it includes.
- Smart Voice features
- Each feature with its status: Active, Requested, or "setup".
- Add-ons
- Extras you can request. "Requesting an unlock notifies our team."
How to use it
Turn on smart answering
- Check your plan includes it (Pro or Enterprise), or buy the Smart Receptionist add-on in Features & add-ons.
- Set it up on Smart Configuration and Smart Receptionist.
- Point a number at "Smart Answering" in Call Routing.
Examples
See what you have
On Pro, the page shows Smart Receptionist as Active with 20 Smart Voice minutes a month included.
Recommended settings
- ★Start with out-of-hours calls only, listen to how it handles them, then extend it.
Abbreviations on this page
- TTS — Text to speech
- Typing words and having them spoken in a natural voice. The Greetings studio and Greeting Menus use it.
- Example: Type "We are closed for lunch" and TTS turns it into speech in the voice you choose.
Questions
Which plans include Smart Voice?+
Pro (20 minutes a month) and Enterprise (300 minutes a month). On other plans the Smart Receptionist is an add-on.
What does "setup" mean on a feature?+
It needs something connected before it can go live — for example a carrier or an external service. Our team will contact you.
Related help
Already a customer? Open this page in your dashboard: Smart Voice. New to Silux Call? See the plans or start a free trial.