Greetings: record, upload or write the messages callers hear

Make professional announcements by typing them and choosing a natural voice, recording with your mic, or uploading audio — then put them on air.

Which plans include it

Included on Plus and above. On Free Trial, Entry you can add it on its own at £4.95 a month from Features & add-ons.

What it means

The greetings studio. Every message your system plays — voicemail greetings and menu prompts — is made and managed here.

What it does

• Turns typed text into a natural spoken greeting in the voice and speed you choose.
• Records a greeting with your microphone, or uploads MP3, WAV, M4A, OGG or FLAC (up to 15 MB, 5 minutes).
• Converts every file to the format the phone network plays, so what you hear is what callers hear.
• Lets you listen in full quality or "as a caller does, over the phone".
• Puts a greeting on air for a mailbox or a greeting menu — or keeps it as a draft.
• Renames, re-records, downloads or deletes greetings.

Every part of the page

What is this greeting for?

"Voicemail greeting" (what callers hear before leaving a message), "Menu prompt" (the "Press 1 for sales…" message), or "Just building a greeting — don't put it live yet".

Answering for which mailbox? / Which greeting menu?

Where the greeting will play when you put it on air.

Write it, pick a voice

Type the words, choose a voice ("Hear this voice" to preview), set the speaking speed, and optionally name it.

Upload MP3 / WAV

Use a professional voice-over or your own file.

Record with your mic

Record in the browser. Allow microphone access when asked.

Your greetings

Every greeting with its status (On air, Failed). Listen in full quality, hear it over the phone, change the words, voice or speed, rename, download or delete.

Use the standard greeting

Takes your custom greeting off air and goes back to the default.

How to use it

Examples

Recommended settings

• ★Read the text out loud first — short greetings sound best.
• ★Business name in the first sentence; opening hours and a promise to call back.
• ★Speaking speed: leave at the default unless it sounds rushed.
• ★Press "Hear it as a caller does" before going live — phone audio is narrower than your speakers.

Abbreviations on this page

TTS — Text to speech

Typing words and having them spoken in a natural voice. The Greetings studio and Greeting Menus use it.

Example: Type "We are closed for lunch" and TTS turns it into speech in the voice you choose.

MP3 / WAV — Audio file formats

The two most common sound file types. WAV is full quality and larger; MP3 is smaller.

Example: Download a recording as MP3 to email it; keep the WAV if you need the original quality.

IVR — Interactive Voice Response

The recorded menu that answers a call and asks the caller to press a key — "press 1 for sales, press 2 for accounts". Each key sends the call somewhere: a person, a team, voicemail or another menu. It lets a small business sound like a large one and gets callers to the right person first time. In your dashboard it is called a Greeting Menu.

Example: "Thank you for calling Smile Dental. Press 1 to book, press 2 if you are in pain today, press 3 for billing." Press 2 and the call rings the emergency nurse, not reception.

Questions

Related help