Recording & reports
Analytics & CDR: your full call history, charts and exports
Every call in and out with time, numbers, duration, status, cost and recording. Filter it, chart it, and export to CSV or Excel.
Which plans include it
Included on Plus and above. On Free Trial, Entry you can add it on its own at £4.00 a month from Features & add-ons.
What it means
Your call detail records (CDRs) — one line per call — plus totals and a daily chart.
What it does
- Totals: total calls, answered calls, total minutes, total cost.
- Daily call volume chart split inbound/outbound.
- Filters by date range, direction, status (Answered, No Answer, Busy, Failed, Voicemail) and number.
- Plays the recording for a call where one exists.
- Exports to CSV or Excel.
Every part of the page
- Total Calls / Answered Calls / Total Minutes / Total Cost
- Headline figures for the selected period.
- Call Volume
- Daily inbound and outbound calls.
- Filters
- Start Date, End Date, Direction (All, Inbound, Outbound), Status, Search (phone number).
- Call table
- Time, From, To, Duration, Status, Cost, Recording (Play).
- Export CSV / Export Excel
- Download the filtered list for a spreadsheet.
How to use it
Export last month's calls
- Set Start Date and End Date.
- Press Export Excel (or CSV).
Find unreturned missed calls
- Direction: Inbound. Status: No Answer.
- Work down the list and call back.
Examples
Busiest hour
The chart shows most calls come 9–11am, so put more people on the phones then.
Month-end report
Filter last month, export to Excel, and send the call totals to your accountant or manager.
Missed call follow-up
Filter status = missed for today and call each one back.
Recommended settings
- ★Check answer rate weekly: Answered Calls ÷ Total inbound. Aim above 90%.
- ★Export monthly for your records or accountant.
Abbreviations on this page
- CDR — Call Detail Record
- One line in your call history: who called whom, when, for how long, whether it was answered, and what it cost.
- Example: Each line in Call History (time, from, to, duration, status) is one CDR.
- CSV — Comma-Separated Values
- A simple spreadsheet file that opens in Excel, Google Sheets or Numbers.
- Example: Export your call history as CSV and open it in Excel or Google Sheets.
Questions
Why does a call show a cost?+
Outbound calls beyond your allowance, or to numbers outside your plan, carry a charge. UK landline and mobile calls within your plan show no extra cost.
Which plans include Analytics & CDR?+
Basic call history is on every paid plan; this full analytics page is included from Plus, or as the Advanced analytics add-on.
Related help
Already a customer? Open this page in your dashboard: Analytics & CDR. New to Silux Call? See the plans or start a free trial.