SMS & WhatsApp
Business SMS: send and receive texts from your business number
A text-message inbox for your business number. Start conversations, reply, and archive threads — customers see your business number, not a personal mobile.
Which plans include it
Included on Enterprise and above. On Free Trial, Entry, Plus, Growth, Pro you can add it on its own at £1.50 a month from Features & add-ons.
What it means
Two-way SMS from your Silux Call number, in a shared inbox your team can use.
What it does
- Shows conversations in Inbox and Archived.
- Starts a new message from any of your SMS-enabled numbers.
- Replies within a conversation.
- Archives and unarchives threads.
Every part of the page
- Inbox / Archived
- Conversation lists.
- New message
- "From (your number)", "To (contact number)" (e.g. +447700900000) and the message.
- Conversation
- The thread, with "Type a message…" and Send.
- Archive / Unarchive
- Tidy finished conversations away.
How to use it
Text a customer
- Press "New message".
- Pick your number in From.
- Enter their mobile in To (international format, e.g. +447700900000).
- Type and Send.
Order Business SMS
- Open Features & add-ons.
- Under "Money & messages", Add "Business SMS" to basket.
- Check out. It switches on as soon as payment goes through; the Business SMS menu item appears.
Examples
Appointment reminder
Text a customer from your business number: "Hi Sarah, just confirming your appointment tomorrow at 10am. Reply YES to confirm." Their reply lands in the shared inbox.
Running late
Text "Running 15 minutes late, sorry — Tom" so the customer sees your business number, not your personal mobile.
Recommended settings
- ★Use an SMS-enabled number (filter for these on Buy a Number).
- ★Sign texts with your business name.
- ★Only text people who expect to hear from you, and include a way to opt out of marketing.
Abbreviations on this page
- SMS — Short Message Service
- An ordinary text message.
- Example: A missed-call alert that arrives on your mobile as a text is an SMS.
- E.164 — International number format
- A phone number written with + and the country code and no leading zero, such as +44 161 496 0000. Some fields accept this format.
- Example: 01632 960123 written in E.164 format is +441632960123.
- OTP — One-Time Passcode
- A short code that works once, sent by text for signing in or confirming something.
- Example: The 6-digit code texted to you when you sign in is an OTP; it works once and expires.
Questions
Which plans include Business SMS?+
Enterprise includes it. On every other plan it is an add-on (£1.50 a month at the time of writing) in Features & add-ons.
Can I text from my landline number?+
Only if the number is SMS-enabled. Use the "SMS-enabled numbers only" filter when buying.
Can I text overseas mobiles?+
Business SMS is designed for UK mobiles. Use WhatsApp to reach customers abroad.
Related help
Already a customer? Open this page in your dashboard: Business SMS. New to Silux Call? See the plans or start a free trial.