SMS & WhatsApp
WhatsApp: business inbox, notifications and alerts
WhatsApp on your account: a shared WhatsApp Business inbox (Enterprise or £5/month add-on), WhatsApp missed-call notifications and WhatsApp call alerts.
Which plans include it
Included on Enterprise and above. On Free Trial, Entry, Plus, Growth, Pro you can add it on its own at £5.00 a month from Features & add-ons.
What it means
The WhatsApp menu takes you to your WhatsApp notification settings. WhatsApp is used three ways on Silux Call: the WhatsApp Business inbox, missed-call notifications, and the separate WhatsApp call alerts add-on.
What it does
- WhatsApp Business inbox: customers' WhatsApp messages answered by your team in one place, not on a personal phone.
- WhatsApp missed-call notifications (on the Missed Calls page) once WhatsApp is on your account.
- WhatsApp call alerts (Call Alerts page): up to 300 alerts a month for calls and voicemails, £1.50 a month on any plan.
Every part of the page
- WhatsApp Bot menu
- Opens your WhatsApp settings on the Missed Calls page, where WhatsApp notifications are switched on and the number is set.
- WhatsApp Notifications
- On the Missed Calls page: switch on and enter the WhatsApp number (e.g. +44 7700 000000).
How to use it
Order the WhatsApp Business inbox
- Open Features & add-ons.
- Add "WhatsApp Business inbox" to basket and check out.
- It switches on when payment succeeds and the WhatsApp menu unlocks.
- Book a support call if you want help connecting your WhatsApp number.
Just want WhatsApp alerts about calls?
- Open Call Alerts (SMS & WhatsApp).
- Press "Add for £1.50/month" on WhatsApp call alerts.
Examples
Shared WhatsApp inbox
Customers message your business on WhatsApp; anyone on the team can reply from the dashboard, and the conversation history stays with the business.
Missed call to WhatsApp
Turn on WhatsApp missed-call notifications so you get a WhatsApp message whenever a call is missed.
Recommended settings
- ★For alerts only, buy WhatsApp call alerts — it is cheaper than the full inbox.
- ★Use the inbox when customers already message you on WhatsApp and more than one person should answer.
Abbreviations on this page
- The messaging app. Call alerts and the WhatsApp Business inbox send and receive messages through it.
- Example: A missed-call alert can arrive as a WhatsApp message instead of a text.
Questions
Which plans include WhatsApp?+
The WhatsApp Business inbox is included on Enterprise and is an add-on on other plans. WhatsApp call alerts are a separate £1.50 add-on on every plan.
Do I need a WhatsApp Business account?+
Book a support call and we will walk you through connecting your number.
Related help
Already a customer? Open this page in your dashboard: WhatsApp Bot. New to Silux Call? See the plans or start a free trial.