Set up a greeting menu

Hello, and welcome to Silux Call. A greeting menu answers your calls and lets callers choose who they need. For example, "press 1 for sales", or press two for support. Here's how to set one up.

In your dashboard, open Greeting Menu from the menu, and press Create Menu.

Give the menu a name, such as Main Menu. Then type what callers will hear. Keep it short, and say each option clearly.

Choose the voice that reads your greeting. Press the speaker button to hear a voice first. Prefer your own voice? You can upload a recording, or record one with your microphone instead.

Now set up the options. Option one is Sales. Leave the action as Forward, and enter the extension that should ring.

Press Add Option for option two, Support. This one forwards to a mobile number.

Add option three for messages. Set the action to Voicemail, and enter the mailbox extension.

Press Create Menu. Your greeting is recorded in the voice you chose, and the menu is ready.

Now make your number use it. Open Call Routing and press Add Rule. Choose your number, set the Routing Type to Greeting Menu, and pick Main Menu. Then press Add Rule.

That's it. Callers now hear your greeting, and go straight to the right person.

If you need a hand, visit our Help Centre at siluxcall.co.uk/help. Thanks for watching.