Set up a hunt group

Hello, and welcome to Silux Call. In this guide, I'll show you how to set up a hunt group, so one call rings several phones and someone always answers.

Once you're logged in to your dashboard, choose Hunt Groups from the menu on the left.

There are three ways a group can ring. Simultaneous rings everyone at once, and the first to answer gets the call. Sequential rings people one by one, always starting with the first person in your list. Round Robin takes turns: each new call starts with the next person along, then tries the rest, so calls are shared out fairly.

Press Create Group.

Give the group a name, for example, Sales Team.

Now choose a Ring Strategy. We'll pick Round Robin, so calls are shared out in turn.

Next, add the people in the group. Type an extension, such as one zero one two, or a mobile number. Press Add Member for each extra person. With Round Robin and Sequential, the order matters.

The Timeout is how long each person rings, in seconds. Fifteen seconds per person works well.

In Failover Destination, type a mobile number, or simply type voicemail, so callers can leave a message if nobody answers.

Press Create Group to save it.

A new group doesn't change your calls on its own. To use it, open Call Routing, and press Add Rule.

Choose your business number, and set the Routing Type to Hunt Group. Leave the Priority at one, and press Add Rule.

That's it. Calls to your business number now ring your hunt group, and if nobody answers, they go to your failover.

If you need a hand, visit our Help Centre at siluxcall.co.uk/help. Thanks for watching.