What is Call whisper?

Call whisper lets a manager speak to their own colleague during a live call without the customer hearing anything.

A supervisor listening to a new starter can say "offer them ten per cent" and only the agent hears it. It is the coaching half of call monitoring, which is silent listening. Silux Call includes whisper from Growth, or £2.50/month as an add-on — Tamar charges £3.

Also searched as: whisper coaching, coach an agent mid call.