What is Call queue?

A call queue holds callers in an orderly line when more people ring than your team can answer, and tells them where they are in that line.

"You are third in the queue, your approximate wait is two minutes" is a queue at work. Callers wait to music rather than getting an engaged tone, calls are handed out in order as staff become free, and long waits can overflow to voicemail or another team. A queue is different from a hunt group: a hunt group rings several phones for one call, a queue holds several callers for one team. Silux Call includes queues from Growth, or £3/month as an add-on.

Also searched as: queue callers, call waiting queue, queue position announcement.