Phone Numbers
Number Settings
Per-number options: routing, caller ID, transcription language and status.
Each number has its own settings, reachable from Dashboard → Phone Numbers. Settings are per number, so two numbers on the same account can behave completely differently.
What you can set
| Setting | Effect |
|---|---|
| Routing type | Whether calls go to an extension, an IVR, a hunt group, voicemail or an external number |
| Forwarding target | An external phone to divert to, for example a mobile |
| Smart answering | Whether the automated attendant picks up on this number |
| Transcription language | Language hint for transcribing calls and voicemail on this number; defaults to UK English |
| Status | Active or suspended — a suspended number stops accepting inbound calls |
Outbound caller ID
Outbound calls present one of your own numbers. If you have several, the first number added to the account is used as the default.
On a trial, your randomly allocated number behaves exactly like a purchased one — all of these settings work. What differs is that you did not choose it, and it returns to the pool at the end of the 14 days.