Call Routing
Hunt Groups
Ringing several people until someone answers.
A hunt group rings a set of extensions so a call reaches whoever is free. Configure them in Dashboard → Hunt Groups.
Ring strategies
| Strategy | Behaviour | Good for |
|---|---|---|
| Simultaneous | Every member rings at once | Small teams where speed matters most |
| Sequential | Members ring one after another in order | Escalation — try the specialist, then the team |
| Round-robin | Starts at a different member each call | Sharing load fairly across a team |
Setting one up
- Create the group and choose a ring strategy
- Add members from your extensions
- Set the ring time before moving on — 15 to 20 seconds per member is usually right
- Set the no-answer destination, normally voicemail
Members who are not registered are skipped. If a group never seems to ring anyone, check the Extensions page for registration state first.
Each group reports answer rates per member, which is the quickest way to spot a phone that is quietly not working.