Book a support appointment at a UK time that suits you
No phone queues. Pick a dedicated 30-minute callback slot between 9am and 5pm UK time, Monday to Friday, and a Silux Call specialist calls you back. Got a service-affecting emergency? Grab a same-day slot. It is all self-service inside your dashboard.
Free 30-day trial · no card · every plan includes UK support
How booking works
Three steps, under a minute, from inside your Silux Call dashboard.
Pick a day
Open slots are shown across the next working days, 9am–5pm UK time, Monday to Friday.
Choose a 30-minute slot
Every slot is a dedicated half hour with a Silux Call specialist — no queue, no hold music.
We call you back
A specialist rings you at the time you chose. Manage or cancel the booking anytime in your dashboard.
Standard appointment
- 30-minute slots, 9am–5pm UK time
- Monday to Friday
- Book across the coming working days
- Reschedule or cancel anytime
- Best for setup, porting, billing and how-to help
Emergency appointment
- Same-day slots, subject to availability
- As little as 10 minutes ahead
- For service-affecting or urgent issues
- Fast-tracked to an available specialist
- Choose “emergency” when you book
Already a customer?
Sign in and open Support → Book appointment to grab a slot in seconds. We will already have your numbers and plan in front of us when we call.
Book in dashboardNot a customer yet?
Start a free account (no card) to unlock booking, or request a callback and our UK team will get in touch to arrange a time that works for you.
Support booking — quick answers
Do I need an account to book a support appointment?
Yes — appointment booking lives inside your Silux Call dashboard so we can see your numbers, plan and history before we call. If you are not a customer yet, start a free account (no card) or request a callback using the form on our contact page and our team will reach out.
What are the available times?
Standard appointments are 30-minute slots between 9:00am and 5:00pm UK time, Monday to Friday. Times automatically follow UK daylight saving so you always see the correct local time.
What if my issue is urgent?
Choose the emergency option when booking. Emergency slots can be taken the same day, as little as ten minutes ahead, subject to availability, so a specialist can help with service-affecting problems fast.
How far ahead can I book?
Morning requests are offered from about six hours ahead; requests after 11am are offered from the next working day, then across the following working days. Emergency bookings are same-day.
Can I reschedule or cancel?
Yes. Open Support → Book appointment in your dashboard to see, reschedule or cancel any upcoming appointment. Slots you release immediately become available to other customers.