Privacy Policy

1. Introduction

Silux Call ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud telephony services.

2. Information We Collect

Account Information

• Name and email address
• Organization/company name
• Phone numbers
• Billing and payment information

Usage Data

• Call logs and metadata (caller ID, duration, timestamps)
• IVR and routing configurations
• Service usage statistics
• IP addresses and device information

Call Content (when enabled)

• Call recordings (if recording is enabled)
• Voicemail messages
• Transcriptions (if transcription is enabled)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Services
• Process transactions and send billing notices
• Send service-related communications
• Improve and optimize our Services
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our Services (payment processors, cloud hosting, etc.)
• Telecom Partners: Carriers and providers necessary to complete calls
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• PCI-DSS compliance for payment processing

6. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Call recordings and voicemails are retained according to your account settings. Upon account termination, we will delete your data within 90 days, unless legally required to retain it.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Export your data (data portability)
• Opt-out of certain data processing
• Withdraw consent

To exercise these rights, please contact us at info@siluxcall.co.uk.

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). We act as a data processor on behalf of our customers (data controllers) for call content and usage data.

9. CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (note: we do not sell personal information).

10. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: