1. Acceptance of Terms

By accessing or using Silux Call's cloud telephony services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our Services.

2. Description of Services

Silux Call provides cloud-based Voice over IP (VoIP) telecommunications services, including but not limited to:

Virtual phone numbers and call routing
Smart call answering and intelligent voice assistants
Interactive Voice Response (IVR) systems
Call recording and voicemail services
WebRTC-based softphone functionality
Hunt groups and call distribution

3. Account Registration

To use our Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials.

4. Acceptable Use

You agree not to use our Services to:

Violate any applicable laws or regulations
Make fraudulent, harassing, or threatening calls
Transmit spam, telemarketing calls without consent, or illegal content
Interfere with or disrupt the integrity of our Services
Attempt to gain unauthorized access to any systems

5. Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. Usage-based charges (per-minute rates, phone number fees) are billed monthly in arrears. All fees are non-refundable except as expressly stated herein.

6. Data and Privacy

Your use of our Services is subject to our Privacy Policy. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. We implement industry-standard security measures to protect your data.

7. Call Recording Disclosure

If you use our call recording features, you are solely responsible for complying with all applicable laws regarding call recording consent. You agree to notify all parties to a call that the call may be recorded where required by law.

8. Service Level Agreement

We strive to maintain 99.9% uptime for our Services. In the event of service disruptions, credits may be applied to your account in accordance with our SLA policy.

9. Limitation of Liability

To the maximum extent permitted by law, Silux Call shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Services.

10. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend or terminate your account immediately for violations of these Terms. Upon termination, your right to use the Services will cease immediately.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Services. Continued use of the Services after such changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms, please contact us at:

Silux Call Support
Email: info@siluxcall.co.uk
Address: United Kingdom — www.siluxcall.co.uk